We live in a time when the world is getting really small. If you offer employee benefits and have ever called a “Call Center”, you understand the frustration with dealing with them. With today’s outsourcing of those services internationally, it makes communication, sometimes a challenge. Even if you call someone stateside, you may call ten different times and get ten different people. Sometimes with ten different answers. When your employees need help, they do not need to deal with a language barrier or someone in a call center that has no personal incentive to help. We understand that your employees are important to you. This is why we created our Employee Concierge Service.
Our Employee Concierge Service allows your employees the convenience to call or text one number and get the same person. We are here to assist each employee personally. Call one number, speak with one person to help with all of your employee benefit questions and service needs. The employee advises us of what they need so they can get back to work or enjoy time with their family. No “on-hold” with us! Our staff works on the issue and calls them back. This is a free service just for being our client.
Here is what our Employee Concierge Service provides:
- Your employees will have direct access to their local account service representative each time they call. You don’t get that calling a customer service center in the US or around the world in some circumstances.
- Your dedicated account service representative will handle your request and allow you to go back to doing the other important things you need to do.
- You don’t have time to call? Sign up for our free texting service that goes directly to your personal account service representative.
- Never have to sit on the phone, dialing prompts and waiting in a queue to get the help you need.
- If you ever need help again you get the same representative that helped you before.
Employee Benefits Captive and Consortium Plans P&C Captive Commercial Auto Commercial Property General Liability Worker’s Comp Cyber Insurance
Customer Service is Important
