The HFC Sundown Promise

Here are HFC Insurance, we believe great service means more than just answering the phone — it means acting fast. That’s why we borrowed Sam Walton’s “Sundown Rule” and made it our own: the Sundown Promise.

If you contact us today, we’ll respond today — before the sun sets. Whether it’s a question about your policy, a quote request, or a claim concern, we make it our mission to get back to you before the end of the day. It’s a simple principle — but in today’s world, it’s powerful.

Why Our Promise Means Peace of Mind

✅ No more waiting days for answers — you’ll hear from your personal agent or client manager today

✅ No call centers — real people, real service

✅ Same-day answers — even if we don’t have the solution yet, we’ll let you know we’re working on it

• Every email, voicemail, or online form is logged by our team within 30 minutes

• We use a real-time task system to ensure same-day callbacks and resolutions

• If it’s after hours, we call back first thing in the morning

• Your dedicated HFC client manager takes ownership of your needs — no passing the buck

Online insurance companies may give you fast quotes, but not fast people. Using a national or regional brokerage? You’ll often wait days for a response — stuck navigating bloated staff layers or call centers that pass you around.

When something goes wrong, do you want a chatbot or a client manager who knows your name and gets back to you before the day ends?

At HFC Insurance, you don’t wait and wonder. You get answers — before sundown. Do you want to learn more about how we serve? Read more about our Client Concierge Service.

We proudly serve clients across Lancaster, Indian Land, Chester, Rock Hill, and surrounding areas with Medicare, home, auto, employee benefits and business insurance. Experience the difference with HFC’s Sundown Promise.