Now that is a question that can be subjective. What makes a good agent or agency is more than just one thing. Let’s look at a few things that can help determine what can make a person the best insurance agent in Lancaster SC.
What does providing great customer service mean? Let’s look at a few examples:
Responsive
Who likes to wait, right? We live in a fast pace microwave society. If you send out a text or email, you want the answer now. We are all guilty of this. This is one quality to look for when you are looking for the best insurance agent in Lancaster SC. How long does it take them to reply? When you call in the morning, is their reply the next day? What about an email? Do they respond right back to let you know they received it and will be working on your request? Do they not respond for two days and you have no idea if that email went to “email jail” somewhere? The word responsive means “reacting quickly and positively”. What better way than to receive a quick response back that they received your email and will be back in touch with your resolution soon. That’s quick and positive! That will make the best insurance agent in Lancaster SC!
Knowledge
Insurance is one of those things most people have. Whether that’s home insurance, auto Insurance or a Medicare supplement plan, we all have some experience with it. For most, that’s it. Experience. Experience is not knowledge. It is always important to make sure you discuss with an advisor your insurance needs. A good advisor will consult with you, listen and come up with a solution that will meet your needs. Everyone’s needs are different. Insurance changes, laws change. That’s why this is not a go at it alone approach. Seek professional guidance.
Serving
Last but not least. You would think this would be so easy. Many companies used the Covid-19 pandemic as an excuse for not providing the basic level of customer service. If you had bad customer service prior to the pandemic, the pandemic just exposed it. From the root word serve, we get service or servant. The word servant is a dirty word today. Here is a great example of serving or servanthood. Jesus washing the feet of the disciples (John 13:1–17) in the upper room, during the Last Supper. For Jesus, it was the display of His humility and His servanthood. He was doing the work of the lowliest of servants by showing His love. Peter took offense to this as it was below Jesus to wash his feet. That was the job of a servant but Jesus saw it differently.
It’s in this example the best agents should strive to serve their clients. We try to place ourselves where our clients are. They have a need. No matter what it is, we should strive to help in every capacity we can. Their resolution is our aim. Without them, there’s no need for us. That will make the best insurance agent in Lancaster SC!
So, who is the best insurance agent in Lancaster SC? That’s for you to decide.
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